Centrosur Reminds Cuenca Seniors: Don't Forget Your Electricity Subsidy!

CUENCA, AZUAY – July 18, 2025 – La Empresa Eléctrica Regional Centro Sur C.A. (Centrosur), the regional electricity company for Cuenca and surrounding areas, has issued a timely reminder to the community: the electricity subsidy for senior citizens, a vital public benefit established by the "Ley del Anciano" (Law for the Elderly), is fully in effect and readily available. The company is actively encouraging eligible individuals to ensure this important support is not overlooked.Centrosur Reminds Cuenca Seniors: Don't Forget Your Electricity Subsidy!

This significant benefit is specifically designed for clients aged 65 and older, offering an exemption of up to 50% on their monthly electricity consumption. It applies provided the consumption does not exceed 138 kilowatt-hours (kWh). Should usage go beyond this limit, only the additional amount will be billed at the regular tariff rate. Centrosur underscores the subsidy's core objective: "to ensure continuous access to a basic service like electricity, promoting the well-being and social inclusion of older adults." Currently, approximately 35,000 Centrosur users are already leveraging this valuable measure.

For those interested in applying for the electricity subsidy, Centrosur has outlined clear and straightforward requirements:

• Identification Document: A valid Ecuadorian cédula de ciudadanía or passport. If the applicant is married, the spouse's cédula is also required.

• Electricity Contract: Applicants must hold a residential electricity contract. A recent electricity bill, the account contract number, or the meter number should be provided.

• Application Form: Complete and sign the official application form, which is conveniently available on Centrosur's official website under the "Servicios" (Services) section, specifically within "Subsidio de adulto mayor."

For non-profit institutions such as nursing homes or gerontological centers that care for older adults, additional documentation is required. This includes official accreditation from either the Ministry of Economic and Social Inclusion (MIES) or the Ministry of Public Health, confirming their service to the elderly.

Applying for the subsidy is designed to be accessible. Individuals can process their application digitally through Centrosur's website at www.centrosur.gob.ec/servicios or via their "Centrosur" mobile application, available on both the Play Store and App Store. For those who prefer in-person assistance, services are also available at the company's regional offices and agencies. For further details or inquiries, citizens can contact the Centrosur Contact Center by dialing 136 or sending a message via WhatsApp to 0961203354.

The announcement of the ongoing subsidy comes as Centrosur recently presented its 2024 accountability report at the University of Cuenca's "Mario Vintimilla" Aula Magna, attended by authorities, social organizations, and the general public. Juan Vásquez Palacios, Centrosur's Executive President, highlighted several key achievements that underscore the company's dedication to service and development.

Among the notable successes, Vásquez Palacios reported significant progress in expanding electrical coverage, enhancing service quality, and automating both technical and commercial processes. The company also emphasized its commitment to responsible environmental and financial management. A standout accomplishment was the handling of over 950,000 customer requests through various channels, achieving timely responses and high user satisfaction. Centrosur further revealed an investment exceeding $43 million in projects aimed at expansion, repowering existing infrastructure, and improving public lighting.

The report detailed the positive impact of projects like the modernization of substations, the installation of smart meters, and the consolidation of technological infrastructure. These initiatives are crucial for improving the reliability of the electrical service and optimizing customer attention. Complementing these advancements, Centrosur also improved its commercial system and strengthened its institutional digital platform.

In its commitment to environmental responsibility, the company made strides in hazardous waste management, conducted environmental monitoring in substations, and ensured compliance with audits. Internally, Centrosur invested in its personnel through 274 training events focused on operational excellence and fostering a positive work environment.

During the accountability presentation, Centrosur reaffirmed its steadfast commitment to continuing to expand coverage, enhance service quality, and strengthen its connection with the community. The company's management remains rooted in innovation, sustainability, and efficient public service, aligning its operations with the broader social, environmental, and productive development of Ecuador.